★★★★★
The Checkout Loom team were easy to work with and brilliant at the work itself. I highly recommend them to anyone who needs dependable automation.
IveraAutomation client
Verified
Shopify WhatsApp automation
Shopify WhatsApp automation that confirms cash-on-delivery orders, sends tracking and answers questions on the channel buyers use
Shopify WhatsApp automation starts with a gap that most apps paper over, which is that Shopify records marketing consent for email and SMS but has no WhatsApp consent of its own, so a store that messages every phone number on an order is relying on permission it never recorded. We add a consent field, connect Shopify’s order, fulfilment and checkout events to the WhatsApp Business Platform through webhooks and Flow, send utility templates for confirmations, tracking and cash-on-delivery checks, and route replies into your help desk with the order attached.
- Fixed price from $1,490, paid once
- A WhatsApp consent field Shopify does not provide
- Webhooks monitored so no order is missed
- Platforms supportedShopify Basic, Grow, Advanced and Plus, with a custom app for webhooks, Flow for simple rules and the WhatsApp Business Platform.
- Typical storeStores with cash-on-delivery orders, international buyers or many delivery questions, selling where WhatsApp is the main messaging app.
- Message typesUtility templates for orders and tracking, service replies inside the 24-hour window and, where Meta allows, abandoned checkout and back-in-stock templates.
- Stores coveredOne Shopify store and one WhatsApp number per plan, with more numbers, stores and regions available as priced options.
- Build routesA Shopify WhatsApp automation app configured to your rules, a custom connection on the Cloud API or a mix, chosen from your volume and markets.
- Live inTwo to three weeks for orders, tracking and support routing, plus the time Meta takes to verify the business and approve templates.
The costly disconnect
Why Shopify stores struggle to make WhatsApp work even with an app installed
Installing a WhatsApp app takes minutes, but the questions that decide whether it works, such as who has agreed to receive messages, what happens when a webhook fails and which template category applies, are rarely settled at install.
Consent that Shopify does not store
Shopify’s built-in marketing consent covers email and SMS, so a phone number on an order says nothing about WhatsApp permission unless you record it yourself. Left alone, this problem repeats with every order, which is why automation for Shopify Whatsapp Automation is built to handle it by rule and not by memory.
Cash-on-delivery orders that fail
Orders paid on delivery are refused or unanswered more often than prepaid ones, and every failed delivery costs shipping both ways. It is easy to overlook until a busy week exposes it, and by then the cost to Shopify Whatsapp Automation is already counted in refunds, hours or lost sales in the automation work.
Webhooks that stop silently
Shopify retries a failing webhook up to eight times over four hours and then removes the subscription, after which no WhatsApp message is sent and nobody is told. The fix is not more effort but a better rule, and that is exactly what the automation build for Shopify Whatsapp Automation puts in place.
Marketing nudges blocked in the US
Meta’s pause on marketing templates to US numbers means an abandoned checkout nudge that works elsewhere simply fails for American buyers. Many owners only notice this problem when a customer complains, so catching it earlier is one of the quiet benefits of automation for Shopify Whatsapp Automation.
App fees on top of Meta’s fees
A Shopify WhatsApp automation app usually charges a monthly plan and sometimes a markup on each message, on top of what Meta bills. Left alone, this problem repeats with every order, which is why automation for Shopify Whatsapp Automation is built to handle it by rule and not by memory.
Replies in a separate inbox
Customer answers land in the app’s inbox, apart from your help desk, so the order history is missing when someone replies. It is easy to overlook until a busy week exposes it, and by then the cost to Shopify Whatsapp Automation is already counted in refunds, hours or lost sales in the automation work.
- 8delivery attempts over four hours is what Shopify allows a failing webhook before removing the subscription.
- 2consent fields exist natively in Shopify for marketing, email and SMS, and neither covers WhatsApp.
- 24 hoursis the service window in which replies to a customer message are free-form.
Sources: Shopify webhook and customer consent documentation; Meta WhatsApp Business Platform pricing and policy pages, checked at build time.
What changes in your Shopify store once WhatsApp is built around your orders
Consent is recorded, orders and tracking flow to WhatsApp automatically and a failed webhook raises an alert instead of a silence.
WhatsApp as it runs today
- WhatsApp numbers are used without a consent record.
- Cash-on-delivery orders ship unconfirmed.
- Webhook failures go unnoticed.
- Replies sit in an app inbox.
- Message costs are guessed.
WhatsApp after the build
- A WhatsApp consent field is set at checkout or on the order status page.
- Cash-on-delivery orders wait for a confirmation reply before dispatch is released.
- Webhook subscriptions are monitored and rebuilt automatically.
- Replies land in your help desk with the order attached.
- Costs are estimated and tracked by message category.
What your orders show
- A clear permission record.
- Fewer failed deliveries.
- No silent outages.
- One inbox for every channel.
- Predictable costs.
What sends and checks itself
- Sending confirmation, shipping and out-for-delivery templates.
- Asking cash-on-delivery buyers to confirm and releasing the order on a yes.
- Recording and honouring WhatsApp consent and stop messages.
- Routing replies to the help desk with the order.
- Rebuilding failed webhook subscriptions and alerting you.
What your team handles
- Orders where the buyer does not reply.
- Upset customers and delivery problems.
- New offers and campaign decisions.
- Template wording changes and approvals.
- Any order the flow cannot classify with confidence.
Which Shopify merchants gain most from WhatsApp automation
If cash-on-delivery, long delivery times or international buyers fill your support inbox, WhatsApp updates tend to pay back quickly.
Merchants with cash on delivery
A confirmation step before dispatch cuts refused deliveries and return shipping. Owners in this position often say the biggest change is the time returned each week, and automation is built to deliver that first for Shopify Whatsapp Automation.
Merchants selling abroad
Customers in WhatsApp-first markets read updates there and often ignore email. This is the kind of situation where a fixed-price build is easier to justify than a monthly subscription for automation for Shopify Whatsapp Automation.
Merchants with slow shipping
Proactive tracking messages answer the question before it is asked. We look at this situation in the audit and give Shopify Whatsapp Automation an honest view of whether the build is worth doing now or later in the automation work.
Merchants with a small team
Routing replies to the help desk keeps one queue for every channel. If this describes your business, the automation work for Shopify Whatsapp Automation is likely to pay back quickly, and we will tell you plainly if it will not.
Merchants with abandoned checkouts outside the US
Where Meta allows marketing templates, a gentle nudge recovers some checkouts that email misses. Owners in this position often say the biggest change is the time returned each week, and automation is built to deliver that first for Shopify Whatsapp Automation.
Merchants who want to compare channels
Template-level read and reply rates show where WhatsApp beats email and where it does not. This is the kind of situation where a fixed-price build is easier to justify than a monthly subscription for automation for Shopify Whatsapp Automation.
The Shopify events that trigger each WhatsApp message
Each Shopify webhook or Flow trigger maps to one message type, one template category and one consent rule.
orders/createOrder placed
A utility confirmation is sent, or a cash-on-delivery confirmation request if the payment method is COD. If the same event arrives twice, the second copy is recognised and ignored, so automation for Shopify Whatsapp Automation never repeats an action by accident.
fulfillments/createFulfilment created
A utility template gives the carrier and tracking link once a label exists. A short summary of how often this event occurs appears in the weekly report, giving Shopify Whatsapp Automation a clear view of how busy this part of the automation work is.
checkouts/updateCheckout abandoned
Where permitted and consented, a single nudge follows the delay you set, and it is cancelled by an order. Where the event depends on outside data, the data is checked for freshness first, because a stale figure is worse than no figure for automation for Shopify Whatsapp Automation.
orders/cancelledOrder cancelled
A cancellation notice is sent and any pending confirmation request is withdrawn. Each moment like this has its own rule, so automation for Shopify Whatsapp Automation behaves the same way every time and never has to guess what to do next.
inbound_messageCustomer replies
The reply opens the service window and is matched to the order and routed to the right queue. The event is logged with the rule that handled it, which lets you check later exactly what automation did for Shopify Whatsapp Automation and why it did it.
consent_changedConsent given or withdrawn
The WhatsApp consent field updates and every flow checks it before sending. Because this trigger is handled separately from the others, a problem with it never delays the rest of the automation work for Shopify Whatsapp Automation.
One cash-on-delivery order followed from checkout to a confirmed dispatch
This shows the consent field, the webhook, the template and the reply working together on a Shopify order.
- 01
Consent is captured
At checkout, or on the order status page for stores without checkout extensions, the buyer ticks a WhatsApp box and the answer is stored in a customer field. The same step is repeated for every item in the batch, so the tenth record receives the same care as the first when automation runs for Shopify Whatsapp Automation.
- 02
The order webhook fires
Shopify sends the orders/create webhook, our endpoint verifies the signature, checks the webhook ID to avoid duplicates and finds the payment method. Anything unusual at this point is flagged in plain words, which saves you from reading logs to understand what the automation work found for Shopify Whatsapp Automation.
- 03
The confirmation is sent
Because the order is cash on delivery and consent is on record, a utility template asks the buyer to reply yes to confirm. At the end of this stage you can pause, adjust a rule or carry on, so automation for Shopify Whatsapp Automation always moves at the pace that suits you.
- 04
The buyer replies
The reply opens the 24-hour window, the system matches it to the order and reads the answer. Every step like this is recorded, so the automation work for Shopify Whatsapp Automation can be traced from the first input to the final result without any gaps.
- 05
The order is released
The order is tagged confirmed, the hold on fulfilment is lifted and a shipping template follows when the label is created. If the step cannot finish, the record says why and waits for you, so automation for Shopify Whatsapp Automation never moves on with a half-completed task.
- 06
A silence is handled
If the buyer does not reply within your interval, the order stays on hold, a reminder goes once and then the order is passed to a person. You can see the outcome of this step before the next one starts, which keeps the automation build for Shopify Whatsapp Automation under your control throughout.
Pricing
Price your Shopify WhatsApp automation
Choose a plan, tell us how customers pay and where they live, and add any extras, and the total and live date update as you go.
What Shopify WhatsApp automation costs and what raises the price
Our fee is fixed and paid once, while Meta’s per-message fees, a provider plan and any app subscription are billed by them.
Templates and languages
Each template and language is written, submitted and tested. We check this factor against your real records during the audit, so the number in the quote comes from your data and not from a guess in the automation build for Shopify Whatsapp Automation.
Payment methods
Cash on delivery, partial payments and pay-later options add confirmation rules. This is one of the factors we price in writing before work starts, so the automation quote for Shopify Whatsapp Automation reflects your real situation and not an average.
Markets and number types
Each region adds pricing checks and rules. If this factor is small for you, it adds little to the price, and the written quote shows exactly how much it did add for Shopify Whatsapp Automation in the automation work.
Existing apps to reconcile
Another WhatsApp or SMS app on the store needs care to avoid duplicate messages. You can lower the cost by tidying this part first, and we say so plainly in the plan when the automation work for Shopify Whatsapp Automation would benefit.
Automated replies
Answering routine questions adds knowledge sources and tests. Anything extra that this factor creates later is quoted before it is built, so the fixed price for automation never grows by surprise for Shopify Whatsapp Automation.
Reporting wanted
A dashboard of read rates, spend and quality adds build time beyond the standard view. We explain this factor in the quote in plain words, because Shopify Whatsapp Automation should understand what drives the price before agreeing to anything in the automation work.
Meta’s per-message fees, provider plans and Shopify apps are billed by those companies.
Next step
Ready to price Shopify Whatsapp Automation?
Shopify WhatsApp automation connects Shopify order, fulfilment and checkout events to the WhatsApp Business Platform, with a consent field of its own because Shopify’s built-in marketing consent covers email and SMS, and it covers confirmations, cash-on-delivery checks, abandoned checkout nudges where allowed and support routing.
- One fixed price from $1,490, paid once
- A consent field Shopify does not give you
- Thirty days of corrections included
Three more Shopify WhatsApp jobs the same setup can carry
With consent, webhooks and routing in place, other jobs reuse them.
Back-in-stock alerts
Shoppers who ask in chat or on the site receive a WhatsApp notice when a variant returns, where the category and market rules allow it. The wording and the limits for this job come from the same rule table as the main automation work, so one change updates both for Shopify Whatsapp Automation.
Review requests after delivery
A short message after delivery asks for feedback, with a private route for unhappy customers. Teams that run automation for Shopify Whatsapp Automation usually add this once the first batch has settled, because by then the data behind it is already clean.
Click-to-WhatsApp on product pages
A button starts a conversation, which opens the free window for advice and sales questions. The extra job is measured against a simple before-and-after comparison, so Shopify Whatsapp Automation can see whether it was worth adding to the automation plan.
Which Shopify data WhatsApp flows use and where each fact is the source of truth
Because Shopify does not store WhatsApp consent, we create the field and treat it as the first record.
| Store object | Fields we use | Direction | Source of truth |
|---|---|---|---|
| WhatsApp consent | Number, date, wording, source | Written at opt-in | Customer metafield |
| Orders | Status, payment method, items, totals | Read on every webhook | Shopify orders |
| Fulfilments | Carrier, tracking, status | Read on fulfilment events | Shopify fulfilments |
| Checkouts | Items, email, phone, recovery URL | Read on abandonment | Shopify checkouts |
| Conversations | Messages, window, owner | Written by the system | Help desk and provider logs |
| Webhook health | Subscriptions, last success, failures | Checked daily | Monitoring log |
Checkout and customer fields are protected customer data in Shopify, so the app requests them only at the levels the flows need.
Edge cases in Shopify WhatsApp automation that we test before launch
The problems appear where Shopify and WhatsApp rules meet, so we test those meeting points on a development store.
Orders with a phone number but no consent
No WhatsApp message is sent without the consent field, even when the phone number looks valid. Nothing about this case is hidden from you: it appears in the log with the date, the record and the rule that dealt with it in the automation build for Shopify Whatsapp Automation.
Duplicate webhooks
The webhook ID is stored, so a repeated delivery never sends a second message. We list the cases that matter most for automation in your handover guide, so anyone on your team can understand how Shopify Whatsapp Automation deals with them.
Phone numbers in odd formats
Numbers are normalised to the international format, and unclear ones are flagged for review. A rule for this case can be tightened or relaxed in minutes in the rule table, without waiting for a rebuild or a new quote in the automation build for Shopify Whatsapp Automation.
Edited and split orders
Edits and partial shipments update the message so customers see what is true. Handling the case early protects the margin and the reputation of Shopify Whatsapp Automation, which is worth more than the hours it takes to write the rule in the automation work.
COD orders with a changed total
A change to the total after confirmation reopens the confirmation so the buyer agrees to the new amount. We test this case before launch on your own records, so automation for Shopify Whatsapp Automation has met it before it meets a real customer on a busy day.
Customers who change their mind
A stop message removes the number from every flow and is applied to the consent field at once. When the case appears, the workflow follows a written rule and records the choice it made, so you can review it afterwards if you wish in the automation build for Shopify Whatsapp Automation.
A Shopify WhatsApp automation app, Shopify Flow alone and a built connection compared
A Shopify WhatsApp automation app is quick to install, Flow handles simple rules inside Shopify, and a built connection adds consent, monitoring and routing that match how your store really works.
| Shopify WhatsApp app | Shopify Flow alone | Checkout Loom build | |
|---|---|---|---|
| Ready templates and inbox | ✓ | – | ✓ |
| A WhatsApp consent field you own | Partly | – | ✓ |
| Webhook monitoring and rebuild | Partly | – | ✓ |
| Cash-on-delivery confirmation before dispatch | Partly | – | ✓ |
| Replies routed to your help desk | Partly | – | ✓ |
| Cost pattern | Monthly plan and message fees | Included with Shopify | Our build fee plus Meta’s fees |
If an app already covers your needs we configure it and add only what is missing, so you do not pay for a custom build you do not need.
How the Shopify WhatsApp automation is built and what each part costs
We choose the route that fits your markets and volume and write down what each part costs every month.
A custom Shopify app
A private app that registers webhooks for orders, fulfilments and checkouts with the narrowest scopes. You can replace this layer later with another tool, because the rules live in a table you own and are not locked inside any one product in the automation build for Shopify Whatsapp Automation.
Shopify Flow
Flow handles simple tagging and holds, such as putting a COD order on hold until it is confirmed. We choose the lightest option that does the job for Shopify Whatsapp Automation, since a simpler layer means fewer things to maintain and fewer ways to fail in the automation work.
Checkout and order status extensions
An opt-in checkbox on checkout for Plus stores, or on the thank-you and order status pages for other plans. If you already pay for something that covers this need, we use it, and we only add a new service when automation for Shopify Whatsapp Automation genuinely requires one.
WhatsApp Business Platform
The Cloud API directly or through Twilio, 360dialog, WATI, Gupshup or Respond.io. Access to this layer is granted from your own account and can be removed at any time, so you stay in control of the automation build for Shopify Whatsapp Automation.
Your help desk
Gorgias, Zendesk, Help Scout or Freshdesk, so replies join your normal queue with the order attached. Its limits and prices are checked again at the start of each project, because tools change their plans, and Shopify Whatsapp Automation should not pay for last year’s terms in the automation work.
Make, Zapier or n8n
The workflow layer that verifies webhook signatures, maps events to templates and writes the log. Everything this layer does for automation is logged, so you can see what ran, when it ran and what it cost on any given week for Shopify Whatsapp Automation.
How we keep Shopify and WhatsApp in step
Two platforms with their own rules fail in quiet ways, so the reliability work is mostly about verification and monitoring.
Signature and ID checks
Every webhook is verified and de-duplicated before a message is sent. Reports on how often the safeguard fires show Shopify Whatsapp Automation whether the automation work is getting steadier or whether a rule needs attention.
Subscription health checks
A daily check confirms each webhook exists, and a missing one is rebuilt and reported. Because this protection is written as a rule and not as a habit, it keeps working when staff change or the business gets busier in the automation build for Shopify Whatsapp Automation.
Queues and retries
Sends are queued, retried on a schedule and capped so a spike never floods the number. When something goes wrong in automation for Shopify Whatsapp Automation, the failure is named, retried within safe limits and listed for you, instead of vanishing into a log nobody reads.
Alerts that name the order
Each alert gives the order, the template and the cause. This safeguard runs on every batch and not only on a schedule, so a problem in automation is caught before it can spread to the next record for Shopify Whatsapp Automation.
Consent checked at send time
Consent is read again immediately before every message. Each alert names the rule, the record and the next step, which means you can fix the cause from the message alone without opening any tool in the automation build for Shopify Whatsapp Automation.
Owner explanations in writing
Any incident in the first month is explained to you in writing with the cause and the fix. We compare the results of automation with your own records on a regular basis, so a small drift for Shopify Whatsapp Automation is repaired before it becomes a large one.
Consent, protected data and permissions for Shopify WhatsApp automation
Phone numbers and order details are personal data, so we keep scopes small and consent explicit.
Least-privilege scopes
We request only the Admin API scopes the flows need and list them for you before installing. For automation on Shopify Whatsapp Automation, access is limited to what the job needs and can be withdrawn in a minute, so ending the work leaves nothing behind.
Protected customer data respected
Phone numbers and addresses are read under Shopify’s protected customer data levels. Nothing in this arrangement requires you to share a password, because access is granted from your own account in a form you can revoke in the automation build for Shopify Whatsapp Automation.
Tokens in your accounts
WhatsApp and provider tokens are held in your accounts and can be revoked whenever you choose. We keep no copy of your keys, records or customer details in systems that belong to us, and the handover guide shows you how to confirm that in the automation build for Shopify Whatsapp Automation.
Minimal data to the model
Any model used for routine replies sees the question and needed order facts, never card details. Only the fields that automation needs are read, and only for as long as the task takes, which keeps the exposure for Shopify Whatsapp Automation as small as it can be.
Opt-out honoured at once
A stop message updates the consent field and removes the number from every flow. Every access is logged in your own accounts, so you can see who or what touched a record and when, without asking us for a report in the automation build for Shopify Whatsapp Automation.
Connections listed and closed
On the last day you get a written list of the apps, webhooks and tokens we created, and our own logins are deleted. If a key is ever lost, it can be replaced in minutes without rebuilding the automation work for Shopify Whatsapp Automation, because the rules do not depend on it.
What you receive with your Shopify WhatsApp automation
Each plan ends with consent, templates and flows that are tested and documented.
- A WhatsApp consent field and an opt-in step on checkout or the order status page.
- A custom Shopify app with webhooks for orders, fulfilments and checkouts.
- Four utility templates covering confirmed, shipped, out for delivery and delivered, in your tone.
- Cash-on-delivery confirmation that holds and releases fulfilment.
- Customer replies arriving in your help desk beside the Shopify order.
- A webhook health check that rebuilds missing subscriptions.
- Email fallback where WhatsApp cannot send.
- A running view of message spend and number quality, split by category and country.
- Thirty days of repairs counted from the day the flows start sending.
Verified client reviews and the platform facts behind our Shopify WhatsApp builds
The unedited words of verified clients of the Checkout Loom team appear below, followed by the Shopify and WhatsApp facts that shape every build.
- 8webhook attempts over four hours precede removal, which is why we check subscriptions every day.
- 0messages are sent to a number without a recorded WhatsApp consent.
- 30 daysof repairs run from the first live message, enough time to see a full cycle of orders, deliveries and replies.
Shopify and Meta rules are taken from their documentation and confirmed again at build time, because both change.
★★★★★
Everything was configured exactly as discussed, and the team made sure the automation was stable before delivering it. It has been a huge time-saver for our whole team, and it runs without any manual work.
BellamyUnited States
Verified
★★★★★
This was excellent automation work, and it is clear that the team has strong experience with AI and automation. I highly recommend the Checkout Loom team to other businesses.
FinnUnited States
Verified
★★★★★
I am genuinely impressed with the work the Checkout Loom team did on my AI and automation project. They are extremely professional, skilled, friendly and easy to work with, and I am delighted with the final result.
DavidUnited States
Verified
★★★★★
The Checkout Loom team built an automation that simplified my workflow and worked perfectly from day one. Communication was excellent, delivery was fast, and I would happily recommend the service.
RebeccaUnited States
Verified
★★★★★
They set up my automation remarkably fast and executed everything perfectly. Communication and service were top tier, so I could not be happier with the results and I highly recommend the Checkout Loom team.
AbbieGermany
Verified
★★★★★
The automation was set up in a clean and practical way by the Checkout Loom team. It saved me a lot of manual work and made the whole process much easier.
JanoUnited Kingdom
Verified
★★★★★
I highly recommend ordering from the Checkout Loom team. I had slow responses and poor communication with other providers, but this team was great and I am very happy with their service.
HarmetUnited States
Verified
★★★★★
I am a returning customer because my first AI automation workflow worked so well. Once again everything was built exactly as requested, and the whole process was reliable from start to finish.
WilliamUnited States
Verified
How the Shopify WhatsApp build runs from consent design to a monitored launch
We begin with permission and the order flow, because they decide which messages we may send and when.
- 01
Map orders and consent
We map your payment methods, markets and the points where you can capture WhatsApp consent. Nothing in this step touches your live customers, so Shopify Whatsapp Automation can review it calmly and ask for changes before anything goes public in the automation work.
- 02
Choose the route
We compare an app, a custom connection and a mix on cost and control, and recommend one in writing. The step has a clear finish line, which means you always know whether the automation work for Shopify Whatsapp Automation is on time or running behind.
- 03
Set up the business
We guide the business verification and number setup, which Meta approves on its own timetable. Questions that arise here are answered in writing, so there is a record of every decision made about automation for Shopify Whatsapp Automation.
- 04
Write and submit templates
We write each template in the right category and submit it for approval. We keep each step small enough to check, because large steps hide mistakes and make the automation build harder to correct for Shopify Whatsapp Automation.
- 05
Build and test on a development store
We build the app and flows and run test orders, including cash on delivery and failures. At the end of this step you approve or ask for changes, and the next stage of automation starts only after your reply for Shopify Whatsapp Automation.
- 06
Launch and hand over
We switch flows on in stages, watch quality and webhooks, and hand over the guide with a month of corrections. The time this step takes depends on how quickly your records and answers arrive, and we tell Shopify Whatsapp Automation early what we need to keep moving in the automation work.
Estimate what cash-on-delivery confirmation on WhatsApp could save you
Enter your cash-on-delivery volume and failure rate and the estimate shows what the share avoided by confirmation is worth.
Failed deliveries today each month–
Failures avoided each month–
Shipping cost saved each year–
The figures are yours, the avoided share is cautious, and the estimate leaves out messaging costs, so use it as a planning guide.
Shopify WhatsApp automation questions, answered in full
These are the questions Shopify merchants ask about apps, consent, cash on delivery, costs and rules before they order WhatsApp automation.
What is Shopify WhatsApp automation?
It is a connection between Shopify and the WhatsApp Business Platform that sends order, tracking and confirmation messages automatically and routes customer replies to your help desk, with consent recorded before the first message.
Is a Shopify WhatsApp automation app enough?
A Shopify WhatsApp automation app is often a good start, especially for simple notices. We add what apps usually leave out, such as a consent field you own, webhook monitoring, cash-on-delivery holds and routing into your help desk, or we build a custom connection where an app is too limiting.
Does Shopify store WhatsApp consent?
Shopify’s built-in marketing consent covers email and SMS, so we create a WhatsApp consent field, set it at checkout or on the order status page and check it before every message.
How does cash-on-delivery confirmation work?
When a cash-on-delivery order arrives, a template asks the buyer to reply yes, the order stays on hold until they do and the hold is lifted on a confirmation, which reduces refused deliveries.
Can I recover abandoned checkouts on WhatsApp?
Where Meta allows marketing templates and the customer has opted in, a single nudge can follow an abandoned checkout, although marketing templates to US numbers are currently paused, so email remains the recovery channel there.
What happens if a Shopify webhook stops?
Shopify retries a failing webhook up to eight times over four hours and then removes the subscription, so we check subscriptions daily, rebuild any that are missing and alert you.
Can customers reply and talk to a person?
Yes, a reply opens a 24-hour window, is matched to the order and is routed to your help desk, where your team or a store assistant answers with the order attached.
Does it work with Shopify Plus?
Yes, Plus stores can capture consent in checkout steps through extensions, while other plans capture it on the thank-you and order status pages, and we confirm the right placement for your plan.
How soon can Shopify and WhatsApp be connected, and what must I give you first?
Our part is usually done in two to three weeks, although Meta’s verification and template approvals follow their own schedule. We need the ability to install a custom app, your Meta business details and your list of payment methods and markets, and we send a written checklist after you order.
What will it cost me each month?
Our fee is charged once, while Meta’s per-message fees, your provider’s plan and any app subscription are billed by them, and we give you a monthly figure for your order volume before you decide.
Confirm, track and answer Shopify orders on the channel your buyers open first
Choose a plan in the pricing calculator and continue to checkout, or request a quote with your store address, how customers pay and the countries you sell to. We reply in writing within one working day with a confirmed start date and a short checklist, so the consent design begins straight away.
- One fixed price from $1,490, paid once
- A consent field Shopify does not give you
- Thirty days of corrections included