Tell us about your store and get a clear answer within one working day
Whether you want to know which automation fits your store, need help with a build in progress or have a question about billing, send it here. A real person reads every message and replies with specifics, not a template.
- Reply within one working day
- No obligation and no sales pressure
- Your details are never shared
Pick the route that gets you answered fastest
The form below handles every question, but a few topics have a quicker door. Choose the one that matches what you need.
Each route ends in the same place, a person who reads your message carefully, so the only thing you are choosing is how much detail we collect up front.
A question before you order
Ask which service fits your store, how the plans differ or what a build involves. Our how it works page covers the basics while you wait.
A price for your exact store
If you already know what you want automated, the quote form gets you a written fixed price with scope, timeline and assumptions.
A project already under way
Use your client portal for files, revisions and milestones, or choose “A current project or order” in the form below.
Billing, refunds or invoices
Choose the billing or refund topic and include your order reference. The payment terms and refund policy explain the rules in full.
Agencies and partners
If you build stores for clients, tell us about the work you do. We can build inside client stores and keep your agency in front of the client.
Press and media
Choose the press topic, tell us your outlet and deadline, and we will reply with facts and figures we are happy to stand behind.
Send us a message
Fill in the three short sections below and press send. Everything marked with a star is required, and nothing else is.
You will see a confirmation page straight away, and a copy of your message arrives in your inbox so you have a record of what you asked.
What happens to your message
Your message follows a short, predictable path, so you always know where it is and when to expect a reply.
- 01
You see a confirmation
The confirmation page appears immediately and a copy of your message reaches your inbox, so you know it arrived and what you asked.
- 02
A person reads it in full
The right team member reads your whole message, opens your store if you shared a link and checks which plans and options apply.
- 03
We research anything unclear
If your question needs a closer look at your platform or tools, we do that homework before we reply instead of sending a vague answer.
- 04
You get a specific reply
Within one working day you receive an answer written for your store, with clear next steps and a quote offer if it makes sense.
- 05
Your message is kept with its history
Everything you send is filed with your name and store, so a later question picks up where this one stopped and you never repeat yourself.
- 06
We follow up only when it helps
If we need one more detail we ask one clear question, and we never send marketing messages because you contacted us.
Four details that make the first reply the useful one
You do not need a polished brief. These four details are enough for us to answer properly the first time.
- Which platform your store runs on, such as Shopify, WooCommerce or BigCommerce, and which email, helpdesk or accounting tools you already pay for.
- The one result you want, written in a sentence, for example fewer unanswered support tickets or more recovered carts.
- Any date that matters, such as a sale, a product launch or a busy season that you want the automation live before.
- A rough budget range, because it lets us recommend the plan that fits instead of a plan you did not need.
- Links to your store and to anything that is going wrong, because a link tells us more than a paragraph can.
- Whether you would like a call. We can usually answer in writing, but we are happy to talk when that is quicker for you.
The commitments behind every reply
- 1 working dayis the time we aim to take for a first reply to any message sent through this form.
- 5–32 daysis the range of working days for our builds, depending on the service, plan and options you choose.
- 30 daysof fixes are included after every launch, as explained on our support and warranty page.
Ten automations for online stores, each with a fixed price
If you came here to ask about a specific service, its page already lists the plans, the options and a price calculator.
Abandoned cart recovery
From $1,450 to $5,400 as a one-time price, live in 5 to 20 working days.
Read moreCustomer support chatbot
From $2,400 to $8,900 as a one-time price, live in 8 to 30 working days.
Read moreProduct description writing
From $890 to $4,900 as a one-time price, live in 5 to 26 working days.
Read moreEmail and SMS flows
From $2,600 to $8,800 as a one-time price, live in 10 to 32 working days.
Read moreDynamic repricing
From $1,900 to $7,500 as a one-time price, live in 8 to 30 working days.
Read moreReturns and refund handling
From $1,650 to $6,200 as a one-time price, live in 7 to 28 working days.
Read morePayout reconciliation
From $1,350 to $5,600 as a one-time price, live in 6 to 28 working days.
Read moreChargeback responses
From $1,250 to $4,800 as a one-time price, live in 6 to 24 working days.
Read moreCustomer segmentation
From $1,500 to $6,400 as a one-time price, live in 7 to 30 working days.
Read moreOrder routing to suppliers
From $1,800 to $7,800 as a one-time price, live in 8 to 30 working days.
Read moreSomething custom
Your problem is not on the list? Describe it and we will scope a custom automation with the same fixed-price approach.
Read moreNot sure which fits
Tell us what slows your store down and we will recommend the automation with the fastest payback, even if it is not ours.
Read more
Questions about getting in touch
These are the things people most often ask before they write to us.
How quickly will I hear back?
You will receive a reply within one working day, and most messages are answered sooner. If your question needs a closer look at your store, we say so in the first reply and tell you when to expect the full answer.
Should I use the contact form or ask for a quote?
Use the contact form when you have a question, and use the quote form when you are ready for a price. The quote form asks a few more things about your store, so the proposal you receive is accurate the first time.
Can I send screenshots or documents with my message?
Yes, you can attach up to five files of 5 MB each to the form. For larger material, use the store file upload page, which accepts up to twenty files.
Do you answer questions about a project that has already started?
Yes, and the quickest route is your client portal, where messages stay attached to the project. The contact form works too, and choosing “A current project or order” as the topic sends it to the right person.
Which languages do you reply in?
We write and reply in English, and we can build flows, replies and descriptions in other languages when your plan includes them. Mention the language in your message and we will confirm what is possible.
Is it safe to include details about my store?
It is safe to describe your store, platform and goals. Please never paste a password or an API key into any form, because the form blocks them on purpose. Access is always requested through your client portal, as explained on the security and access page.
Can I ask for a custom automation here?
Yes, though the quote form is better for that because it collects the details we need to give an exact price.
Do you offer support by phone?
No. We work in writing so that every answer is recorded, easy to forward to your team and available in your time zone.
Will you share my message with anyone?
Only the people on our team who need to read it. We never sell or share your details, as the privacy policy explains.
Pages that help while you wait
Request a quote
Describe your store and the automation you need and receive a written fixed-price quote.
Read moreFAQ
Answers to the questions store owners ask before and after ordering.
Read moreHow it works
From choosing a plan to a live automation, step by step.
Read moreClient portal
Your place for files, messages, revisions, orders and milestones.
Read moreStore access and requirements
What we need from your store and tools, and how to grant it safely.
Read moreClient results
What verified clients say about working with the Checkout Loom team.
Read more
Ready to talk about your store?
Send a message above, or skip straight to a written quote with a fixed price, a clear timeline and a plan for access.
- A real person reads every message
- Specific answers, never templates
- Fixed prices, paid once