Automations do not fail loudly. A login expires, an app updates or a supplier changes a file, and sales leak for weeks before anyone notices. Care Plans put our team on watch, so you hear about the problem from us first and the fix is already under way.
A launch day is easy to measure. The trouble starts in week six, when nothing is on fire and nobody is looking. These are the six silent failures that care plans exist to catch.
Connections between your tools lose permission without warning, and the flow that depended on them simply stops.
A new version of a plugin or an app changes a setting, and a message that worked yesterday no longer sends.
A supplier alters a file or an address, and orders begin arriving wrongly or not at all.
Deliverability slides slowly, until recovery messages land in spam and nobody can say when it began.
Repricing rules written for last season quietly push products beyond the margin you actually want.
A dispute window or a policy change goes unnoticed, and the money or the sale is gone by the time anyone looks.
| Without care | With a care plan | What it saves you |
|---|---|---|
| You learn about a broken flow from an angry customer. | A heartbeat notices the gap and our team is alerted first. | Days of lost recovery and a customer who never wrote. |
| Updates wait for months because nobody owns them. | A weekly list shows what is pending, and you approve each one. | Security risk and surprise breakages. |
| A fix means finding someone and explaining everything again. | The people who know your store repair it and replay what failed. | The time spent briefing a stranger. |
| Results stay where launch day left them. | Monthly improvements test and refresh what is working. | Revenue that a slow-moving flow was leaving behind. |
| You have no idea what ran last month. | A letter on billing day shows runs, alerts, fixes and next steps. | The uncertainty that comes with silence. |
Every plan includes monitoring, repairs and a monthly letter. What changes is how much we watch, how fast we reply and how much improvement work we do each month.
A safety net for the essentials
Safety net plus steady improvement
Priority care and new automation work
| What you get | Watch | Tune | Grow |
|---|---|---|---|
| Price | $149 a month | $449 a month | $949 a month |
| Automations on watch | Up to 5 | Up to 15 | Up to 40 |
| Stores or sites watched | 1 | 2 | 5 |
| Written reply to alerts | Within 24 hours | Within 12 hours | Within 6 hours |
| Repair and build hours | 1 hour | 4 hours | 10 hours |
| Update sweeps | Weekly list | Weekly list and scheduling | Weekly list, scheduling and testing |
| Improvement cycles | Not included | One a month | Two a month |
| New automation work | Quoted separately | Quoted separately | One small build each quarter |
| Reports | Monthly letter | Monthly letter and quarterly review | Weekly summary, monthly letter and quarterly review |
| Seasonal readiness | Not included | Checklist before peak | Full readiness check and peak-week watch |
| Contract | Month to month | Month to month | Month to month |
Choose a plan, pay by card and receive a link to your client portal. Your care record opens the same day.
You grant the narrowest access that lets our watchers see status and errors, and nothing that exposes customer records.
Before we call you protected, we trigger each alert on purpose and confirm it reaches us with the right words.
Most alerts are harmless, and we clear them without troubling you. The ones that matter reach a person at once.
When something breaks we fix the cause, replay what failed and tell you what happened, in writing.
On billing day a short report arrives with what ran, what we touched and what is waiting on you.
We watch your automations the way a good mechanic listens to an engine: for the small change in sound that comes before the breakdown.
We confirm that carts are captured and checkout events keep arriving, because silence here costs the most.
We watch send counts and bounces, so a stalled sequence is spotted within hours rather than weeks.
We review fallbacks and unanswered questions, then correct the answers that let customers down.
We check changes against your floor and ceiling, so a rule can never run away from your margin.
We compare orders paid with orders delivered to suppliers, and flag any gap straight away.
We make sure every payout is matched and that nothing is left unexplained at month end.
We track each response window, so no evidence is missed because a date slipped past.
We catch expiring logins and revoked permissions before they quietly stop a flow.
We look for checkout errors, certificate expiry and slow key pages through a read-only watcher.
We scan for pending updates and notices, list what needs attention and tell you which can wait.
We look for flows that should have run and did not, which is the failure most stores never see.
On Tune and Grow we test one change and refresh one message, using what last month showed.
We clear queued fixes, replay anything that failed and prepare your letter.
A short report arrives covering the month that just ended and the one that starts now.
When something breaks, a message names the step, the cause and what we did.
Your store is small, your flows are few and you simply want to be told when one breaks. Watch is built for you.
Read moreYou have a working setup and want it tested, tuned and refreshed every month. Tune pays for itself here.
Read moreDelays cost real money and you want fast replies, new builds and a plan for every peak season. Choose Grow.
Read more| Thirty days of fixes | Optimisation program | Care plan | |
|---|---|---|---|
| When | The first month after launch | Three months after launch | Every month, for as long as you like |
| Purpose | Make sure the build works as described | Raise results with scheduled tests | Keep everything working and keep improving it |
| Price | Included with every build | Fixed price on the service page | Monthly, from $149 |
| Commitment | None | A fixed three-month term | None, month to month |
A monthly subscription in which our team watches your store automations, repairs what breaks, keeps updates tidy and sends you a plain-language report. Higher plans add monthly improvements and new automation work.
No. Care plans run month to month, and you can stop before your next billing date. Nothing is lost if you leave, because you already own every flow, rule and piece of copy.
It helps, because we know exactly how your automations were made. If your automations came from elsewhere, tell us through the quote form and we run a one-time audit to confirm what we can safely watch.
Start with Watch if you have a few automations and just want to know they work. Choose Tune if you want results to keep improving, and Grow if the store depends on automation and every hour of delay costs money.
Yes. Move up whenever you outgrow a plan and move down at your next billing date. The change takes effect straight away when you move up.
Read-only access to the status and error information of your tools wherever possible, granted through your client portal. We ask for write access only for the repair work you approve, and the access guide explains each role.
You receive a short written message that names the automation, the step that failed, the cause and what we did or what we need from you. We never call, so every message is a record you can forward to your team.
No. Those thirty days come with every build. Care begins as they end, or earlier if you prefer, and it carries on for as long as you want it. The support and warranty page explains the difference.
Our watchers read status and error text only, never customer records, card details or order contents. The data processing agreement sets out how anything else is handled.
You subscribe through secure checkout and are billed monthly by card. Cancel from your client portal before the next billing date, and the plan simply ends when the paid month does. A month that has already been paid is not refunded.
Alerts, repairs and a monthly letter for the essential automations in your store.
Read moreEverything in Watch plus a monthly improvement cycle that raises results.
Read morePriority fixes, weekly summaries and new automation work every quarter.
Read moreThirty days of fixes after launch and what the optional optimisation program adds.
Read moreYour place for files, messages, revisions, orders and milestones.
Read moreDescribe your store and the automation you need and receive a written fixed-price quote.
Read morePick a plan and your care record opens today. Cancel before any billing date and the plan simply ends.