Your files have arrived safely and privately
Thank you. Your files were checked on arrival, stored privately and matched to your project, and your team has been notified.
Questions after uploading files
How do I know my files arrived?
This page confirms it and a copy of what you sent reaches your inbox, with the names of the files we received.
Who can see my files?
Only your project team. Files are stored privately and never published.
Can I send more files later?
Yes. Use the upload page again and mention your order reference so we match them.
How long do you keep my files?
Only as long as we need them for your project and its support period, and then we delete them or return them as you ask.
What if one of my files failed to send?
The form tells you straight away. Send that file again or share a view-only link instead.
Can I ask you to delete them?
Yes, at any time. Tell us through the contact form and we confirm the deletion.
Do you scan files?
Every file is checked on arrival for type, size and anything that should not be there.
Where do I find my files later?
If you have a client portal, your files appear there next to your project.
Here is what to expect
- 01
Checked and stored
Every file is checked on arrival and kept in private storage that only your project team can open.
- 02
Matched to your project
We match the files to your order or quote using your name, email address and any reference you gave.
- 03
Your team gets to work
If anything is missing or unclear, your project team will tell you through your client portal or by email.
Useful things to read or do in the meantime
Thank you for choosing Checkout Loom
Forgot a file or sent the wrong one? Upload again, or tell us through the contact form which file to replace.
- Every message is read by a person
- Fixed prices, paid once
- Thirty days of fixes after launch