One place for everything about your project
Files, messages, revision requests, orders, receipts and milestones live together in your client portal, so nothing gets lost in an email chain and you always know what happens next.
- Files and messages in one place
- Milestones with dates
- A secure area for access
Six tools in one place
The portal is designed around the questions clients ask most: where are we, what do you need, and what happens next.
Files
Send brand guidelines, product exports and screenshots, and see everything your team has shared with us.
Messages
Ask questions and get answers attached to the project, so context is never lost between emails.
Revision requests
Send one consolidated list per round and see exactly which round you are on and what remains.
Orders and receipts
Find every order, receipt and invoice request for your projects without searching your inbox.
Milestones and dates
See each stage, its due date and who is waiting on whom, so the delivery window never feels like a mystery.
A secure area for access
Grant tool access and share keys in the one place built for it, with a record of what you granted and when.
What you will see, stage by stage
The portal mirrors the six steps of a build. Each stage opens when the one before it finishes, and each shows what we need from you.
- Day one
Welcome and brief
Your portal opens with your order, the brief form and the access checklist. Everything we need from you is on one page.
- During the build
Progress and questions
Milestones update as we plan, build and test. Questions we cannot answer ourselves appear as clear to-do items.
- At launch
Review and hand over
Review the finished build, send revision lists, open your playbook and start the thirty days of fixes.
Built to keep your information private
- Everything in the portal is private to you and the people you invite.
- A secure area holds access details and keys, so they never travel by email.
- Every file is checked when it arrives and stored privately.
- Actions are recorded, so you can see who granted or changed what and when.
- Your history stays readable after the project closes, and files are removed ninety days after.
- You can ask us to delete your information at any time, as the privacy policy explains.
Before you sign in
How do I get into the portal?
A link to your client portal arrives with your order receipt. You sign in with the email address you used to order, and you can add team members who should see the project.
Can my team use it too?
Yes. You can invite the people who approve drafts, grant access or follow billing, and each one sees only what you allow.
Is it safe to share access details there?
Yes. The portal has a secure area for access and API keys, which is the only place we ask for them. Never send secrets by email, chat or any form.
What if I prefer email?
You can still email us through the contact form, and we reply. The portal keeps everything about a project in one place, which is why we recommend it for anything involving files, revisions or access.
Do I lose the portal after the project ends?
You keep read access to your project history, files and receipts, so you can find them later. Files are removed from our systems ninety days after the project closes.
What can I see in the portal?
Your orders, milestones, files, messages and revision requests live in one place, with the current status of every step of your build.
Can I request revisions in the portal?
Yes. Each revision round has its own request form, and the portal tracks what was asked and what was changed.
Where do invoices and receipts live?
Every receipt is stored in the portal next to the order it belongs to, so your accounting team can download them without asking.
Can I invite a colleague or my agency?
Yes. You can add team members with their own sign-in, so messages and approvals are traceable to a person.
What if I forget my password?
Use the password reset page. We send a secure link to the address on your account, and nobody on our team ever sees your password.
Pages that go with the portal
Store access and requirements
What we need from your store and tools, and how to grant it safely.
Read moreRevision policy
How many revision rounds are included, what counts as one and how to request it.
Read moreSupport and warranty
Thirty days of fixes after launch and what the optional optimisation program adds.
Read moreDelivery and turnaround
Delivery windows by plan, what starts the clock and how rush options work.
Read moreStore file upload
Send brand guidelines, product exports, policies and screenshots securely.
Read moreSecurity and access practices
How we request, use and remove access to your store and tools.
Read more
Your project, in one place
Order any plan and your portal opens straight away, with your checklist, your milestones and a place to ask anything.
- Opens when you order
- Invite your team
- Private by default