Watch is the safety net for stores with a handful of automations. We listen to each one around the clock, tell you in writing within 24 hours when something needs you, and repair what breaks inside one hour of included work every month.
You built your automations so you could stop doing things by hand. Watch makes sure that decision stays a good one.
Nobody on your side checks whether the flows still run, and you would rather not learn it from a customer.
Cart recovery, a support assistant and a supplier feed carry real revenue, so their failure needs a witness.
You are happy to read one short letter a month and leave the watching to someone else.
A safety net for the essentials
Each one reports in when it runs, so a gap in the heartbeat is as visible to us as an error.
We separate harmless noise from real trouble, and only the second kind reaches you.
We renew connections, correct rules and fix the cause rather than only restarting the flow.
Orders, messages and syncs that missed their moment are run again once the fix is in.
Every week you see which plugins, apps and notices are waiting, and you choose when each goes live.
On billing day you read what ran, what we touched and what is waiting on you.
Care is only as good as the way it is delivered. This is the method we follow for every Watch client, in the order we follow it.
We list your automations and rank them by what a failure would cost, so the watching starts where the risk is greatest.
Each automation gets a small check-in that tells us when it last ran and how it ended.
A read-only plugin or app reports checkout errors, expiring certificates and failed jobs from your store.
We break something on purpose, confirm the alert fires with clear words and fix the wording if it does not.
We agree who is told, how fast and in what words, for each kind of failure.
Watching starts and your first letter arrives on your next billing day.
Every alert names the automation, the step, the cause and the outcome in plain words. You never receive a stack trace or a vague warning to decipher.
If a customer could be affected, we tell you first and say what to expect. If we need something from you, the message says exactly what and by when.
Watchers send status and cleaned error text only, so names, addresses and card details never leave your store.
We ask for write access only for a repair you have approved, and we remove it when the repair is done.
Every account we use is named and listed in your portal, with the date it was granted and its purpose.
Up to five of your automations, plus one store or site through a read-only watcher. For each automation we track whether it ran, whether it finished and whether anything looks wrong in between.
Because a flow that never starts raises no error at all. We know when a run is expected, so a quiet automation is flagged exactly like a broken one.
A real hour of hands-on work from someone who knows your build, such as renewing a connection, correcting a rule or replaying failed runs. Most repairs take far less, and unused time does not roll over.
We tell you before we start and give you the price in writing. Nothing runs past your monthly hour without your yes.
You receive a message whenever an issue touches your customers or needs a decision from you. Routine noise is cleared by our team and summarised in your monthly letter.
The store watcher supports WordPress with WooCommerce and Shopify. For other platforms, we watch the automations themselves and tell you plainly what the store watcher cannot see.
No. Repairs inside your monthly hour fix the cause of a failure. Anything that alters how an automation behaves is proposed first and approved by you.
Watch keeps what you have working. Tune adds a monthly cycle of tests and refreshes, a faster reply and more watched automations, so the results improve as well as survive.
Yes. Move up to Tune, which watches fifteen, or ask for a quote if you need something in between.
Subscribe at checkout, connect read-only access in your client portal and we test every alert before calling you protected. To stop, cancel before your next billing date. A month that has already been paid is not refunded.
Monthly monitoring, repairs and improvements that keep your store automations running.
Read moreEverything in Watch plus a monthly improvement cycle that raises results.
Read morePriority fixes, weekly summaries and new automation work every quarter.
Read moreFrom choosing a plan to a live automation, step by step.
Read moreHow we request, use and remove access to your store and tools.
Read moreDescribe your store and the automation you need and receive a written fixed-price quote.
Read moreSubscribe now and your care record opens straight away. Every alert is tested before we call you protected.