★★★★★
The automation was set up in a clean and practical way by the Checkout Loom team. It saved me a lot of manual work and made the whole process much easier.
JanoUnited Kingdom
Verified
AI post purchase automation
AI post purchase automation for ecommerce that plans the second order before the first has arrived
AI post purchase automation for ecommerce starts from a simple observation, which is that the days after checkout are the most attentive your customer will ever be, and most stores spend them sending one order confirmation and then nothing for months. We build the complete post-purchase customer journey for your store, from delivery follow-up emails to a review request and a replenishment nudge, timed by what the customer actually bought and when it really arrived.
- Fixed price from $1,350, paid once
- Timed by real delivery events, not guesses
- Email and opted-in text in one journey
- Platforms supportedShopify, WooCommerce and BigCommerce stores, with carrier tracking connected through your shipping tool.
- Typical storeStores with a product that is worth reordering, accessorising or reviewing, and a customer list that already buys more than once.
- Order volumeFrom a few hundred to many thousands of orders a month, because every order starts the same journey.
- Stores coveredOne store on every plan, with an additional storefront on Scale and larger groups quoted individually.
- ChannelsEmail by default, opted-in text for delivery and reorder moments, and WhatsApp as a priced option.
- Live inTypically eight to twelve working days for the core journey, longer when delivery events must be connected first.
The costly disconnect
Why the days after checkout are the most wasted days in most ecommerce stores
A shopper who has just paid is anxious about the parcel, curious about the product and still emotionally close to your brand, which makes this the cheapest moment to earn a review, answer a doubt or suggest a second purchase. Most stores let it pass with a receipt.
The confirmation is the only message
After the receipt, many stores send nothing until a promotion weeks later, so the customer hears from the brand only when it wants something. Left alone, this problem repeats with every order, which is why automation for ai post-purchase automation is built to handle it by rule and not by memory.
Delivery is invisible to marketing
Email tools know the order date but not the delivery date, so messages meant for after the parcel arrives are timed by a guess that is often wrong. It is easy to overlook until a busy week exposes it, and by then the cost to ai post-purchase automation is already counted in refunds, hours or lost sales in the automation work.
Reviews requested at the wrong time
A review request that arrives before the product does, or a month after it, earns far fewer honest reviews than one sent days after delivery. The fix is not more effort but a better rule, and that is exactly what the automation build for ai post-purchase automation puts in place.
No plan for the second order
Consumables and refillable products have a natural reorder date, yet most stores never calculate it, so the customer reorders from a competitor. Many owners only notice this problem when a customer complains, so catching it earlier is one of the quiet benefits of automation for ai post-purchase automation.
Questions answered too late
First-use questions about setup or care land in the support inbox, when a single timely message would have prevented the ticket and the return. Left alone, this problem repeats with every order, which is why automation for ai post-purchase automation is built to handle it by rule and not by memory.
No view of the journey
Without a picture of which message led to which repeat order, post-purchase spending cannot be improved with evidence. It is easy to overlook until a busy week exposes it, and by then the cost to ai post-purchase automation is already counted in refunds, hours or lost sales in the automation work.
- 20–30%is the repeat purchase rate Klaviyo describes as good, which shows how much of your revenue depends on what happens after the first order.
- 27%is roughly the Shopify average repeat purchase rate found in an analysis of more than one hundred thousand merchants by Smile.io, as cited by TYB.
- 14 daysis the default wait before first review requests in tools such as Loox and Yotpo, which is often too long or too short for a given product.
Sources: Klaviyo glossary on repeat purchase rate; Smile.io analysis as cited by TYB in March 2026; Loox and Yotpo help centres.
What your customers experience in the first weeks after buying
The aim is a journey that feels like attentive service, helpful at the start, quiet when the parcel is travelling and generous only when the timing is right.
Your customers today
- An order confirmation arrives and then the customer hears nothing until a promotion.
- Review requests go out by a fixed day count that ignores delivery.
- The reorder date is guessed or never used.
- First-use questions become support tickets.
- Every customer receives the same offers whether they bought once or ten times.
Your customers after launch
- A confirmation, a delivery update and a care guide arrive in a sensible order.
- The review request goes out a few days after the carrier confirms delivery.
- A reorder message is timed to the product’s real usage period.
- A short guidance message answers the commonest first-use questions.
- Loyal buyers, first-time buyers and gift buyers each follow a different path.
What shows up in your reports
- Customers feel looked after rather than sold to.
- Reviews arrive when the product is fresh in mind.
- More customers reorder before a competitor reaches them.
- Support tickets fall for questions the journey already answers.
- You can see which message led to which repeat order.
What the journey runs by itself
- Sending the right confirmation, delivery and care message for each product.
- Reading carrier delivery status before any message that depends on arrival.
- Requesting a review at the interval you choose after delivery.
- Calculating and sending reorder or accessory suggestions.
- Stopping the journey the moment a return or complaint is opened.
What you keep control of
- The tone of each message and how personal it feels.
- Whether loyal customers receive early access or discounts.
- Which products get a reorder nudge and at what interval.
- The handling of gift orders, which should not reach the recipient.
- Replies, which go to your inbox for a human answer.
Which stores gain most from a planned post-purchase customer journey
Post-purchase work pays back where customers can plausibly buy again, review the product or need guidance, which describes most stores that are not selling one-off big-ticket items.
Consumables and refills
Coffee, skincare, supplements and pet food have a predictable reorder date, and a message timed to it is the cheapest sale you will make. Owners in this position often say the biggest change is the time returned each week, and automation is built to deliver that first for ai post-purchase automation.
Fashion and home brands
Care guides, styling suggestions and cross-sell messages grow average lifetime value without discounting. This is the kind of situation where a fixed-price build is easier to justify than a monthly subscription for automation for ai post-purchase automation.
Stores that depend on reviews
A steady stream of honest reviews after delivery improves conversion for every later visitor. We look at this situation in the audit and give ai post-purchase automation an honest view of whether the build is worth doing now or later in the automation work.
Gift and seasonal sellers
Gift orders need careful handling, and a journey that respects the recipient and plans next season’s outreach adds value. If this describes your business, the automation work for ai post-purchase automation is likely to pay back quickly, and we will tell you plainly if it will not.
Cross-border sellers
Longer deliveries make delivery follow-up emails far more valuable, because customers wonder where the parcel is. Owners in this position often say the biggest change is the time returned each week, and automation is built to deliver that first for ai post-purchase automation.
Brands focused on retention
If you watch repeat purchase rate and lifetime value, this is the programme that moves them. This is the kind of situation where a fixed-price build is easier to justify than a monthly subscription for automation for ai post-purchase automation.
The order and delivery events that trigger each follow-up
Every message in the journey starts from an event your store or carrier already records, so nothing is sent on a guess.
orders/paidOrder confirmed
Payment starts the journey and tells us what the customer bought, how it will ship and whether it is a gift. Each moment like this has its own rule, so automation for ai post-purchase automation behaves the same way every time and never has to guess what to do next.
fulfillments/createParcel shipped
A shipment with tracking starts the delivery watch and sends a concise dispatch note if you want one. The event is logged with the rule that handled it, which lets you check later exactly what automation did for ai post-purchase automation and why it did it.
fulfillment_events/deliveredParcel delivered
A carrier-confirmed delivery starts the clock for the care guide, the review request and the reorder timer. Because this trigger is handled separately from the others, a problem with it never delays the rest of the automation work for ai post-purchase automation.
refunds/createRefund or return opened
A return stops promotional messages and switches the customer to a service path. You decide how much of this runs without approval, and for ai post-purchase automation we usually begin with a review step until the first results look right in the automation work.
customers/updateConsent changed
Withdrawn email or text consent removes the customer from every channel they left. Anything this trigger cannot decide safely is passed to you with the record attached, so automation for ai post-purchase automation never acts on a doubtful reading.
orders/updatedOrder edited or cancelled
Edits change the products in the journey, and a cancellation closes it. We test this moment on your own records before launch, so the automation build for ai post-purchase automation has met it before it meets a real customer.
One order from payment to second purchase, with the safeguard shown
This is the journey for a customer who bought a wool throw, and each product line follows the same pattern with its own timings.
- 01
Payment is confirmed
The order event identifies the product, the shipping method and whether it is a gift, and the journey for that product is selected. Because the steps are separate, a change to one of them, such as a new rule for ai post-purchase automation, does not disturb the others in the automation flow.
- 02
Dispatch is acknowledged
When the parcel ships, a short note carries the tracking link, so the customer does not need to contact support to find it. The same step is repeated for every item in the batch, so the tenth record receives the same care as the first when automation runs for ai post-purchase automation.
- 03
Delivery starts the clock
The carrier confirms delivery, and only then does the care guide go out, so nothing arrives before the product does. Anything unusual at this point is flagged in plain words, which saves you from reading logs to understand what the automation work found for ai post-purchase automation.
- 04
The review request follows
A few days later, a single request asks for an honest review in the format the platform allows, with no incentive tied to the rating. At the end of this stage you can pause, adjust a rule or carry on, so automation for ai post-purchase automation always moves at the pace that suits you.
- 05
The reorder is planned
Based on typical use, a message arrives shortly before the product runs out, with a link that adds the right size to the cart. Every step like this is recorded, so the automation work for ai post-purchase automation can be traced from the first input to the final result without any gaps.
- 06
The loop is measured
Each message is credited with the repeat orders and reviews it produced, and the journey adjusts timing at the next review. If the step cannot finish, the record says why and waits for you, so automation for ai post-purchase automation never moves on with a half-completed task.
Pricing
Price your AI post purchase automation
Choose a plan, tell us how orders ship and where your messages are sent, and add any extras, and the total and live date update as you go.
What post-purchase automation costs and what changes the price
Our fee is fixed and paid once, while your email, text and review tools remain subscriptions you pay to their providers.
Number of product families
Each family with its own care guide and reorder timing adds writing and testing. This is one of the factors we price in writing before work starts, so the automation quote for ai post-purchase automation reflects your real situation and not an average.
Delivery data quality
Connecting carrier events for several carriers takes more setup than one. If this factor is small for you, it adds little to the price, and the written quote shows exactly how much it did add for ai post-purchase automation in the automation work.
More channels
Text and WhatsApp add consent, templates and quiet hours. You can lower the cost by tidying this part first, and we say so plainly in the plan when the automation work for ai post-purchase automation would benefit.
Review platform integration
Linking Loox, Judge.me or Yotpo means checking each tool’s timing and rules. Anything extra that this factor creates later is quoted before it is built, so the fixed price for automation never grows by surprise for ai post-purchase automation.
Customer branches
Separate journeys for first-time, loyal and gift buyers multiply the copy and tests. We explain this factor in the quote in plain words, because ai post-purchase automation should understand what drives the price before agreeing to anything in the automation work.
Ongoing optimisation
A ninety-day programme adjusts timing and wording using real results and is optional. Changes to this factor after the quote are handled as a written change, with its own price, and never as a hidden charge on automation for ai post-purchase automation.
Klaviyo, Loox, Judge.me, Yotpo and text platform plans are billed by those providers.
Next step
Ready to price AI Post-Purchase Automation?
AI post purchase automation for ecommerce turns the quiet days after checkout into a planned customer journey: an honest order confirmation, delivery follow-up, care guidance, a well-timed review request and a replenishment or cross-sell message, all driven by what the customer bought and when it arrived.
- One fixed price from $1,350, paid once
- Timed by real delivery events
- A month of fixes once the journey is live
Three more retention jobs the journey supports
The same order and delivery data can run other messages that raise lifetime value without discounts.
Second-order incentive for first-time buyers
First-time buyers receive a single, limited incentive after the review window, while repeat buyers are left alone. If the job does not pay back, it can be switched off without affecting the rest of the automation build, and nothing needs to be unpicked for ai post-purchase automation.
Subscription or replenishment offers
Customers who reorder reliably are invited to subscribe, with the offer sent only after a second purchase. The wording and the limits for this job come from the same rule table as the main automation work, so one change updates both for ai post-purchase automation.
Referral and loyalty enrolment
Satisfied customers are invited to a loyalty or referral programme when their review is positive, never before. Teams that run automation for ai post-purchase automation usually add this once the first batch has settled, because by then the data behind it is already clean.
Which data drives the post-purchase journey, and who owns it
Because several systems touch an order, we write down which one is the source of truth for each fact before any message is built.
| Store object | Fields we use | Direction | Source of truth |
|---|---|---|---|
| Orders and line items | Products, quantities, order date, gift flag, shipping method | Read from the store | Store orders |
| Fulfilments and delivery | Carrier, tracking number, delivery time, exceptions | Read from store and carrier | Carrier scan, then store |
| Customers | Order count, lifetime value, consent by channel | Read, consent updated | Store customer record |
| Products | Care instructions, usage period, related products | Read from catalogue and a short sheet | Store catalogue |
| Reviews | Request sent, review received, rating, platform | Written and read | Review platform |
| Messages sent | Step, channel, send time, repeat order credited | Written to reports | Email and text platforms |
Loox, Yotpo and Judge.me each let you set when review requests go out, and Yotpo’s delivery-based timing on Shopify needs carrier-confirmed delivery.
Edge cases in the post-purchase journey that we plan for
A follow-up that lands in the wrong situation does more harm than none, so each awkward case has a rule.
Gift orders
Recipients are not emailed the purchaser’s journey, and the buyer receives only the messages that make sense for a gift. Nothing about this case is hidden from you: it appears in the log with the date, the record and the rule that dealt with it in the automation build for ai post-purchase automation.
Returns and complaints
The moment a return or support case opens, promotional steps pause and a service message takes over. We list the cases that matter most for automation in your handover guide, so anyone on your team can understand how ai post-purchase automation deals with them.
Split shipments
Orders delivered in several parcels start the care or review timer from the last delivery, not the first. A rule for this case can be tightened or relaxed in minutes in the rule table, without waiting for a rebuild or a new quote in the automation build for ai post-purchase automation.
Long international deliveries
Timers use shipping-method estimates and carrier events so customers abroad are not asked for reviews of parcels still in customs. Handling the case early protects the margin and the reputation of ai post-purchase automation, which is worth more than the hours it takes to write the rule in the automation work.
Customers who order often
A customer who orders every few weeks receives fewer messages and no repeated review requests for the same product. We test this case before launch on your own records, so automation for ai post-purchase automation has met it before it meets a real customer on a busy day.
Missing consent
Customers without consent for promotional messages receive only the service messages that are permitted in their region. When the case appears, the workflow follows a written rule and records the choice it made, so you can review it afterwards if you wish in the automation build for ai post-purchase automation.
When post-purchase marketing software is enough and when a build pays off
A post-purchase marketing software app can send a thank-you and a review email with little setup, and for a small catalogue that is a sensible start. A built journey earns its price when different products need different timing and when delivery, reviews and reorders have to work together.
| App with templates | Do it yourself | Checkout Loom build | |
|---|---|---|---|
| Timing by real delivery date | Partly | Partly | ✓ |
| Different path for each product | – | Partly | ✓ |
| Review request that follows platform rules | Partly | Partly | ✓ |
| Reorder timing from product usage | – | Partly | ✓ |
| Setup and testing | Hours | Weeks of your time | Included |
| Cost pattern | Monthly app fee | Your time | A build fee, with tool plans paid directly |
Shopify allows only one app to own the post-purchase page at a time, and one-click upsells there work only with a saved card payment, so we choose that route carefully.
How the journey is built in your tools, and what each one costs
We build inside the tools you already pay for, and we list their monthly cost beside our fixed fee so the full picture is clear.
Klaviyo
The strongest option for journeys that mix email and text, with rate limits that comfortably cover busy order days. You can replace this layer later with another tool, because the rules live in a table you own and are not locked inside any one product in the automation build for ai post-purchase automation.
Shopify Flow
Included on the main plans, Flow can tag orders and customers when events occur and start follow-up steps. We choose the lightest option that does the job for ai post-purchase automation, since a simpler layer means fewer things to maintain and fewer ways to fail in the automation work.
Make
Reads carrier events and writes them into your email tool, with credits that count most actions as one and leave routers uncounted. If you already pay for something that covers this need, we use it, and we only add a new service when automation for ai post-purchase automation genuinely requires one.
Zapier
Good for simpler journeys, with webhooks and multi-step flows on paid plans starting at $19.99 a month billed annually. Access to this layer is granted from your own account and can be removed at any time, so you stay in control of the automation build for ai post-purchase automation.
n8n
Handles complex product-specific timing in one workflow, with cloud plans from €20 a month billed annually or free self-hosting. Its limits and prices are checked again at the start of each project, because tools change their plans, and ai post-purchase automation should not pay for last year’s terms in the automation work.
Carrier tracking tools
AfterShip and 17TRACK style services aggregate carrier events, and we connect their delivered status so journeys start on arrival. Everything this layer does for automation is logged, so you can see what ran, when it ran and what it cost on any given week for ai post-purchase automation.
How the journey stays accurate when parcels and systems misbehave
The journey depends on events from several systems, so we plan for late, duplicated and missing signals.
Verified events
Webhooks are checked for signature and de-duplicated, so a repeated delivery event never sends two care guides. Reports on how often the safeguard fires show ai post-purchase automation whether the automation work is getting steadier or whether a rule needs attention.
Catch-up reads
A daily job re-reads recent orders and tracking, which fills gaps when a webhook was missed. Because this protection is written as a rule and not as a habit, it keeps working when staff change or the business gets busier in the automation build for ai post-purchase automation.
Timers with a fallback
Delays use real delivery events and fall back to shipping-method estimates only when the carrier gives no signal. When something goes wrong in automation for ai post-purchase automation, the failure is named, retried within safe limits and listed for you, instead of vanishing into a log nobody reads.
Alerts for stuck journeys
An order whose journey stalls raises an alert with the order, the step and the reason. This safeguard runs on every batch and not only on a schedule, so a problem in automation is caught before it can spread to the next record for ai post-purchase automation.
Frequency caps
A customer with several orders never receives more messages than the cap you set. Each alert names the rule, the record and the next step, which means you can fix the cause from the message alone without opening any tool in the automation build for ai post-purchase automation.
A named person responds
The thirty days of fixes include written replies to every alert. We compare the results of automation with your own records on a regular basis, so a small drift for ai post-purchase automation is repaired before it becomes a large one.
Consent, privacy and permissions in post-purchase messaging
Customer contact details and order history are sensitive, so we keep access narrow and consent explicit.
Consent per channel
Email and text consent are recorded separately and checked before every send. If a key is ever lost, it can be replaced in minutes without rebuilding the automation work for ai post-purchase automation, because the rules do not depend on it.
Read-first access
We read orders, fulfilments and customers, and write only flags and tags that the journey needs. The arrangement is reviewed at the end of the month of corrections, and any access that is no longer needed is removed in writing in the automation build for ai post-purchase automation.
Credentials stay with you
Tokens live in your accounts and can be revoked whenever you choose. Customer details are never used to train outside models, and drafts for ai post-purchase automation are built only from the facts and records you supply in the automation work.
Minimal data to the AI
The AI sees the product and stage, not full addresses or payment details. We explain in plain words what each permission allows, so the person approving it for ai post-purchase automation knows exactly what they are agreeing to in the automation work.
Bulk sender rules
Authentication and one-click unsubscribe follow Gmail and Yahoo requirements. At the end of the engagement you receive a list of every connection that was made, so nothing stays open by accident in the automation build for ai post-purchase automation.
Review rules respected
Requests are sent to every customer in the same way and never filtered by expected rating, which review platforms and the FTC rule do not allow. For automation on ai post-purchase automation, access is limited to what the job needs and can be withdrawn in a minute, so ending the work leaves nothing behind.
What you receive with your post-purchase automation build
Each plan ends with a live, tested journey and the documents your team needs to run it.
- A post-purchase journey mapped to your products and built in your email and text tool.
- Order confirmation, dispatch and delivery follow-up emails with tracking links.
- Delivery events connected so messages start on real arrival.
- A review request sent at the interval you choose, to every customer alike.
- Care or first-use guidance for each product family.
- A reorder and cross-sell message timed to typical usage.
- Consent, quiet hours and frequency caps across email and text.
- A weekly report crediting messages with reviews and repeat orders.
- A written playbook and thirty days of fixes once the journey is live.
Client feedback and the figures behind the post-purchase journey
These are reviews from verified clients who had automation work built by the Checkout Loom team, shown as written, with the published figures this build is designed around.
- ~27%is a commonly cited Shopify average repeat purchase rate, so lifting it even a little has a large effect on lifetime value.
- 1 to 70days is the range Loox allows for the first review request, which shows how much the timing choice varies by product.
- 30 daysof fixes are included after launch so the journey is properly settled before we step back.
Repeat purchase figures vary by category and are not a promise about your store.
★★★★★
I highly recommend ordering from the Checkout Loom team. I had slow responses and poor communication with other providers, but this team was great and I am very happy with their service.
HarmetUnited States
Verified
★★★★★
I am a returning customer because my first AI automation workflow worked so well. Once again everything was built exactly as requested, and the whole process was reliable from start to finish.
WilliamUnited States
Verified
★★★★★
The determination and commitment to quality from the Checkout Loom team were clear from day one. They understood my requirements perfectly and completed everything with professionalism and care, and it is rare to find a team this dependable.
LorcanColombia
Verified
★★★★★
It was an excellent experience from start to finish, and the automation works reliably with everything configured properly. It is clear that the team has strong knowledge of automation, and I will definitely be returning for future work.
EllieUnited States
Verified
★★★★★
The team carefully investigated the problem, tested different scenarios and delivered a dependable solution. A duplicate contact issue had been causing problems for quite some time, and it is finally resolved.
RichardUnited States
Verified
★★★★★
The Checkout Loom team were easy to work with and brilliant at the work itself. I highly recommend them to anyone who needs dependable automation.
IveraAutomation client
Verified
★★★★★
Everything was configured exactly as discussed, and the team made sure the automation was stable before delivering it. It has been a huge time-saver for our whole team, and it runs without any manual work.
BellamyUnited States
Verified
★★★★★
This was excellent automation work, and it is clear that the team has strong experience with AI and automation. I highly recommend the Checkout Loom team to other businesses.
FinnUnited States
Verified
How the post-purchase build runs from planning to the first delivered order
The build is written and asynchronous, and every message is approved by you before it goes live.
- 01
Map the journey
We list your products, their usual use period, your shipping methods and the moments worth a message. A short summary of the step is added to the handover guide, so the way automation was built for ai post-purchase automation is never lost.
- 02
Approve the plan
You review a short written plan of messages, timings, consent and incentives, and change anything you like. You see the result of this step in writing before the next one begins, which keeps the automation build for ai post-purchase automation on schedule and under your control.
- 03
Connect delivery data
We connect carrier events to your store so the journey starts when the parcel arrives. If this step shows a problem, we say so at once and propose the fix, and the date for automation is moved in writing rather than quietly for ai post-purchase automation.
- 04
Write and build
The AI drafts the messages, our team edits them, and we build the flows, texts and reports. Nothing in this step touches your live customers, so ai post-purchase automation can review it calmly and ask for changes before anything goes public in the automation work.
- 05
Test with real orders
We run test orders through each path, including gifts, returns and split shipments. The step has a clear finish line, which means you always know whether the automation work for ai post-purchase automation is on time or running behind.
- 06
Launch and hand over
We go live, watch the first customers through the journey and hand over the playbook and reports. Questions that arise here are answered in writing, so there is a record of every decision made about automation for ai post-purchase automation.
Estimate what a higher repeat purchase rate is worth
Enter your own order and repeat figures and the estimate shows the revenue from lifting the share of customers who buy again, using nothing beyond your numbers.
Extra repeat orders each month–
Extra revenue each month–
Extra revenue each year–
Repeat purchase gains depend heavily on the product and its natural reorder cycle, so begin with small lifts.
AI post purchase automation questions, answered in full
These answers cover post-purchase email and text, timing, reviews, retention and cost for store owners deciding whether to build a journey.
What is AI post purchase automation for ecommerce?
It is a set of automatic messages that start when a customer pays and continue through delivery, first use, review and reorder. The AI writes each message around the product bought and the stage reached, and the sequence changes or stops according to events such as delivery, a return or withdrawn consent.
How is this different from post-purchase automation I could set up in my email tool?
Most tools can send a timed email after an order, but they do not know when the parcel arrived or which product needs which guidance. We connect delivery events, product details and consent so each message is timed and written for that customer, and we test every path before launch.
What should an ecommerce post-purchase flow include?
A sensible ecommerce post-purchase flow includes an order confirmation, a dispatch note, a delivery follow-up, care or first-use guidance, a single review request and a reorder or accessory message, with each step skipped when it does not apply.
Can you run post-purchase SMS automation as well as post-purchase email automation?
Yes, texts are limited to moments where speed matters, such as delivery and reorder, and go only to customers who gave written consent, with quiet hours and frequency caps set for you.
What are delivery follow-up emails and why do they matter?
They are messages sent after the carrier confirms arrival, such as a check that everything is fine and a guide to getting started. They matter because they catch problems early and set up the review request at the right time.
Does order follow-up automation help repeat purchase automation?
It does, because the same journey that checks on the order also calculates when the product will run out and plans the reorder message, which supports both retention and the second purchase.
How does customer retention after purchase get measured?
We credit repeat orders and reviews to the message that preceded them and report them weekly, so you can see which part of the post-purchase customer journey earns revenue and which can be simplified.
Is a post-purchase marketing software subscription still needed?
Your email, text and review tools stay as subscriptions, because they send the messages. Our fee covers designing, building and testing the journey inside them, so you pay once for the work rather than monthly for a template.
How long does it take and what do you need to start?
The Core plan is usually live in eight to twelve working days and Journey in twelve to eighteen. We need access to your store and email tool, a list of products with their usual use period, and your shipping and tracking setup, and we send a written checklist after you order.
Will it work if my customers are in different countries?
Yes, timing uses real delivery events, wording follows the language you choose and consent rules follow the customer’s region, though we recommend your counsel confirms text message rules for each country you sell into.
Make the days after checkout earn your second order
Choose a plan in the pricing calculator and continue to checkout, or request a quote that describes your products, your shipping setup and your email tool. We reply in writing within one working day with a confirmed start date and a short checklist, so the journey is live before your next batch of orders ships.
- One fixed price from $1,350, paid once
- Timed by real delivery events
- A month of fixes once the journey is live