Thank you, your message is on its way to the team
We have your message and a copy is on its way to your inbox. A real person will read it and reply with specifics, usually well within one working day.
Questions after sending a message
When will I get a reply?
Within one working day, and often sooner. If your question needs research we say so and tell you when to expect a full answer.
I did not get a confirmation email. What now?
Check your spam folder first. If it is not there, send the message again or tell us through the contact form.
Can I add more details to my message?
Yes. Write again and mention that you already sent a message, and we join the two together.
Who reads my message?
A person on our team reads every message in full. Nothing is answered by an automated script.
Will you contact me by phone?
No. We reply in writing so there is a record you can share with your team.
Can I ask for a quote now?
Yes. Use the quote form for a written fixed price within one working day.
What if my question is urgent?
Say so at the start of your message and describe what is at stake. We read urgent messages first.
Is my message kept private?
Yes. It is used only to reply to you, and our privacy policy explains how we handle it.
Here is what to expect
- 01
Check your inbox
A copy of your message is on its way. If it does not appear within a few minutes, look in your spam or promotions folder and mark it as safe.
- 02
We read and research
The right person reads your whole message, looks at your store if you shared a link and prepares a specific answer.
- 03
You hear back
Expect your reply within one working day. If your question needs more time, the first reply tells you when to expect the rest.
Useful things to read or do in the meantime
Thank you for choosing Checkout Loom
Remembered something after sending? Write again through the contact form and mention your first message so we can join the two together.
- Every message is read by a person
- Fixed prices, paid once
- Thirty days of fixes after launch