Send us what we need to start your build faster
Brand guidelines, product exports, shipping and returns policies, screenshots of an issue or a report from your store: drop them here and they reach your project team directly, privately and safely.
- Up to 20 files, 100 MB in total
- Checked on arrival, never public
- Confirmation sent to your inbox
The files that save the most time
You do not have to send everything at once. These are the files that most often shorten a build, listed in the order we usually need them.
Brand guidelines and tone of voice
A style guide, a few emails you like or a page of do and do not rules lets our writers match your voice from day one.
Product data exports
A CSV export of your products, with titles, variants, prices and descriptions, is the starting point for descriptions, repricing and segmentation.
Shipping and returns policies
Your current policies, in any format, so automations enforce the rules you already promise customers.
Screenshots of an issue
A picture of the error, the confusing page or the report that does not add up is faster than a paragraph of explanation.
Reports and analytics exports
Payout reports, order exports and email performance reports show us where the money and the time are leaking.
Supplier lists and price sheets
A spreadsheet of suppliers, costs and lead times is all order routing needs to begin building its scoring rules.
Send your files
Choose your files or share a view-only link, tell us what you are sending, and press send. Your project team is notified straight away.
Careful handling from the moment a file arrives
- 01
Checked on arrival
Every file is checked for type, size and anything that should not be there before it is stored.
- 02
Stored privately
Files are kept in private storage and are never published or indexed. Only your project team can open them.
- 03
Used only for your project
We use the files to deliver the work you ordered and nothing else, as the privacy policy sets out.
- 04
Removed when you ask
Ask for your files to be deleted at any time and we remove them, as described in our data processing agreement.
- 05
Never used for training
Your files are not used to train AI models, and they are not shared with anyone outside your project team and our named processors.
- 06
Access is logged
We keep a record of who opened each file and when, so any question about handling can be answered with facts.
Before you send
What kind of files can I send?
You can send PDF, PNG, JPG, WEBP, DOCX, XLSX, CSV, TXT and JSON files. Other formats are not accepted, so export spreadsheets as CSV or XLSX and send screenshots as images.
How large can the files be?
Each file can be up to 20 MB, you can send up to twenty files at once, and the total can be up to 100 MB. For anything larger, share a view-only link in the link field instead.
Are my files safe?
Files are checked when they arrive, stored privately and never made public. They are used only to deliver your project, and the privacy policy explains how long we keep them.
Should I send passwords or API keys here?
No. The form blocks anything that looks like a password or an API key. Access is requested and granted through your client portal, which keeps every permission traceable and easy to remove.
Do I need an order reference?
A reference helps us match your files to the right project quickly, but it is optional. If you do not have one, use the same name and email address you used when you ordered.
Can I send a link instead of a file?
Yes. A view-only link to a shared folder works well for large files, and the form accepts a link as an alternative to attaching anything.
What file types are accepted?
Documents, spreadsheets, images, text exports and archives are accepted. The form tells you immediately if a type is not allowed so you can send it another way.
Can I upload before I order?
Yes, but it helps to include your name and store so we can match the files to your request when it arrives.
What if I sent the wrong file?
Send the correct one and tell us through the contact form which to remove. Files are deleted on request.
Will I get confirmation that the files arrived?
Yes. You see a confirmation page straight away and a copy of what you sent reaches your inbox.
Related pages
Security and access practices
How we request, use and remove access to your store and tools.
Read moreStore automation brief
A short brief that helps us start your build faster.
Read moreClient portal
Your place for files, messages, revisions, orders and milestones.
Read moreContact
Ask a question about a service, an order or your store and hear back within one working day.
Read moreRequest a quote
Describe your store and the automation you need and receive a written fixed-price quote.
Read morePrivacy policy
What personal data we collect, why we collect it, how long we keep it and the choices you have.
Read more
Nothing to upload yet?
You can start with a quote, and send files whenever you are ready. A quick message also works if you are not sure what is useful.
- Private by default
- Checked on arrival
- Removed when you ask